The challenge for us is to find ways to stop bots from accessing the booking site without affecting genuine learners and ADIs trying to use the service. Finding ways to stop ever-advancing bot technologies This practice makes it harder for everyone and can lead to people resorting to pay over the odds for an appointment. This means that those who are ready to take their test can struggle to find one at a date and time of their choice. These organisations will hold on to these test appointments until they can resell them at a higher price. Using bots, organisations can swiftly find and secure available slots more quickly than individual customers. They’re designed to mimic human behaviour and can be programmed to carry out various actions – including searching for and reserving driving test appointments.īots are developed to work at a much faster speed than humans, so they’re an attractive tool for people who want to exploit our systems. If you’re unfamiliar with the term, ‘bots’ are automated software programs that perform specific tasks over the internet. In this blog post, I want to explain what bots are, the challenges they pose, and the steps we’re taking to deal with this issue. This can result in the reselling of appointments, often at inflated prices. As you might know, the high waiting times for driving test appointments have led to a rise in the use of automated bots that exploit the driving test booking service.
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